Challenge

A 420-bed group in South-South Nigeria ran parallel ledgers across three sites, delaying NHIS remittances and obscuring theatre utilization.

Solution

Fastclinic Hospital Management and Medical Billing modules with a single chart of accounts, integrated theatre scheduling, and claims scrubbing aligned to payer edits.

Results

• 18% improvement in first-pass claim acceptance within six months
• Consolidated daily cash position for group CFO within one dashboard
• Reduced duplicate patient records by enforcing national ID and phone verification at registration

Challenge

Manual prior authorization queues created 48-hour delays for in-network hospitals, frustrating providers and members during peak enrolment.

Solution

Automated authorization workflows with rule packs for high-volume specialties, API hooks to core hospital systems, and audit trails for utilization review.

Results

• Median authorization turnaround reduced from 36 hours to under 4 hours for standard cases
• 30% fewer telephone escalations to call-center supervisors
• Real-time visibility into outlier providers for medical affairs

Challenge

A chain of twelve collection centers struggled with result transcription errors and inconsistent SMS delivery to referring physicians.

Solution

Laboratory Information System deployment with middleware to major analysers, standardized result templates, and secure physician notifications.

Results

• Near elimination of manual result entry for chemistry and haematology panels
• NPS improvement among referring clinics in Lagos and Ibadan pilots
• Full specimen chain-of-custody logging for accreditation readiness